United Bank, along with what is reported to be many other organizations across the globe, was recently impacted by a software vulnerability in MOVEit, a third-party file transfer tool. As soon as we learned of the incident, we immediately launched an investigation to assess and mitigate any potential impact of this situation. We take the confidentiality of our customers’ information very seriously and have notified those customers who have been affected and provided additional information and resources to support them. Please call 844.665.7611 for more information.
Security Center
- Articles
- Fraud Awareness
Helping You Make Informed Financial Decisions
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8 Things You Can Do to Keep Your Money Secure During Travel
Travel rewards the wanderlust in us all, but to make the most of your journey and avoid undesirable surprises, it’s important to know how to handle your finances before and during a travel adventure. Follow these smart money tips to help make your travel experience as smooth as possible...
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Critical Cybersecurity Tips for Americans 55 and Older to Avoid Online Scams
Cybercrime and online scams targeting older Americans are rising, making heightened awareness more important than ever. Learn seven common fraud schemes aimed at older Americans online and how to avoid them...
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Can You Spot a Phishing Scam?
We want every United Bank customer to become a pro at spotting a phishing scam—and stop bank impostors in their tracks. It starts with these four words: Banks Never Ask That. Because when you know what sounds suspicious, you’ll be less likely to be fooled...
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Your Digital Wallet and You
We seem to always be growing more dependent on our mobile phones, from communication to wellness to entertainment. If it’s been a while since you’ve checked in on the latest practical convenience your device can add to day-to-day necessities like managing your financial life, your digital wallet...
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10 Ways to Protect Yourself Against Identity Theft
Your identity is one of the most valuable things you own. It’s important to keep it from being stolen by someone who could potentially harm your good name and financial well-being. The good news — you can protect yourself against most forms of identity theft related to credit cards, debit cards...
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10 Tips to Avoid Coronavirus Scams and Protect Your Money
Unfortunately, fraudsters are finding ways to take advantage of fears related to the coronavirus. Learn about the common scams and what you can do to protect yourself. 1. Watch out for phishing scams. Phishing scams use fraudulent emails, texts, phone calls and websites to trick users into disclosing private account or login information...
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Fraudulent Calls or Text Messages Appearing From United Bank
Never release sensitive information over the phone when receiving an unsolicited call.
Sensitive information may include full or partial Social Security number, card PIN number, one-time passcodes, online banking user ID, online banking password, or online banking security questions.
Scammers use this information to reset credentials and take over online banking accounts. If you receive an email or text message confirming a change on your account that you did not make, please contact our Customer Care immediately.
If you are a victim or if you have further questions or concerns, please call United Bank’s Customer Care immediately at 800.327.9862 or call the number on the back of your card.
DO NOT use the number on the caller ID screen and hit redial.
Protect Yourself from Financial Scams and Know the Signs
Pay Yourself Scam
Scammers are always creating new ways to steal your money. One of the recent scams utilizing peer-to-peer payment services is what’s known as the “Pay Yourself Scam.” The gist of the scam is that someone pretending to be a representative from United Bank tells you that there has been a fraudulent transaction and in order to stop it, you need to send yourself money with Zelle®.
While United Bank may send you a text alert to prevent unusual activity, we will never contact you to request that you send money using Zelle® to anyone, including yourself, or to share a code to resolve fraud. If you receive a request like this, it is likely a scammer trying to trick you.
Know What to Look For
- It starts with a text message from a scammer that looks like a fraud alert from your bank or credit union. It’s looks real and urgent!
- If you respond to the text message and engage the scammer, you’ll receive a call from a number that may appear to be your bank or credit union.
- The scammer pretends to be calling from your bank or credit union and offers to stop the alleged fraud by directing you to send yourself money with Zelle®.
- In reality, the scammer is tricking you into sending money to their bank account.
Please watch this educational video from Zelle® to learn about the trending scam. If you detect suspicious activity regarding Zelle®, hang up and contact Customer Care, at 800.327.9862.