Contact United Bank
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Customer Care
We gladly accept calls made through relay services by dialing 711.
We can be reached during the following hours:
Monday - Friday: 8:00 a.m. - 6:00 p.m.
Saturday: 9:00 a.m. - 5:00 p.m.
Please note that on the following federal holidays, Martin Luther King Jr. Day, Presidents' Day, Columbus Day, and Veterans Day, we can be reached from 9:00 a.m. to 5:00 p.m.
We will be closed in observance of all other Federal holidays.
Report Fraud
If you suspect you have fallen victim to a scam, identity theft, or other fraud schemes, please call Customer Care immediately for help. Download our Fraud Victim Guide for other important steps to take.
Visit our Security Center to learn more about fraud prevention.
No matter the location, no matter the branch.
The United Bank routing number is 056004445.
Branch Locations
Find a United Bank location near you. Search by address, city, or zip code.
Personal Online Banking Support
Open 24/7
With full online banking support 24/7, help is never far away. Please note, however, that we observe and are closed on all Federal holidays.
Commercial Online Banking Support
Monday - Friday
8:00 a.m. - 6:00 p.m.
Please note, however, that we observe and are closed on all Federal holidays.
Telebanc Telephone Banking
Open 24/7
International Telephone Support
Open 24/7
Report Lost or Stolen Check/ATM Cards
Open 24/7
Report Lost or Stolen Credit Cards
Open 24/7
Consumer Online Credit Card Support
Open 24/7
Commercial Online Credit Card Support
Monday - Friday
8:00 a.m. - 5:00 p.m.
Mortgage Support / Feedback
Monday - Friday
8:00 a.m. - 6:00 p.m.
Saturday
9:00 a.m. - 5:00 p.m.
Please note that on the following federal holidays, Martin Luther King Jr. Day, Presidents' Day, Columbus Day and Veterans Day, we can be reached from 9:00 a.m. to 5:00 p.m.
We will be closed in observance of all other Federal holidays.
Exclusive address for Notices of Error, Requests for Information, and Qualified Written Requests
If you'd like to request information about your mortgage loan or to notify us of an error on your account, write to:
United Bank
Loan Resolution Department
P.O. Box 670
Ripley, WV 25270
Connect with Secure Email
For questions about your account, please log in to online banking and use the secure Email Us form located under Help & Support.
Email is monitored Monday through Friday 8:30 a.m. to 5:00 p.m.
General Email
For general inquiries please fill out the email form and we will be happy to answer any questions you may have.
Email is monitored Monday through Friday 8:30 a.m. to 5:00 p.m.
Confidential Reporting
We are committed to integrity and accountability. If you need to raise a concern, you may do so confidentially through this secure reporting system. All submissions are treated with discretion. Please do not provide account information.
