How to Protect Your Business from Email and Phone Scams

Check List image outlining tips to keep business safe from scams

Scams targeting businesses continue to rise in frequency and sophistication, making it easy to be caught off guard. Fraudsters impersonate financial institutions, vendors, and even internal employees to trick you into sending money and sharing sensitive information. Awareness and strong verification practices are your best defense.

Below are tips to help you and your team recognize and prevent attacks.

Fraud Prevention Tutorial

Learn about the tools we offer our Business Edge customers and how to effectively use them to help prevent fraud.

Common Types of Business Scams

Bank Imposter Scams

Fraudsters impersonate bank fraud or treasury departments and may spoof legitimate phone numbers or email addresses to make the contact appear authentic. They often claim urgent fraud activity and attempt to pressure you into sharing credentials or approving transactions.

Business Email Compromise

Scammers hijack or mimic the email of a trusted executive, vendor, or partner and request wire transfers, ACH payments, or changes to payment instructions.

Vendor Payment Change Scams

Scammers pose as vendors and request changes to ACH or wire instructions, redirecting payments to fraudulent accounts.

Phishing and Smishing

Decptive emails or text messages direct users to fake websites designed to steal login credentials or install malware.

Red Flags to Watch Out For

Urgent requests for payments, login credentials, or security codes
Changes to payment instructions without proper verification
Email addresses or phone numbers that look "almost" correct
Unexpected links or attachments

If something feels rushed or unusual—stop and verify. Scammers rely on urgency and fear. Taking a moment to verify can prevent significant financial loss.