Social Media Community Guidelines

At United Bank, we are committed to serving our communities – both in person and online. Our social media pages are a place to connect, share information, and engage in meaningful conversation. We’re glad you want to interact with us and we encourage you to share your thoughts in a respectful and constructive manner.

Please review the following guidelines and keep them in mind when participating in the conversation.

Never share private or confidential information on social media, such as account details, Social Security numbers, credit or debit card numbers, or online banking credentials. United Bank will never request sensitive information through social media. For account-related inquiries, please contact our Customer Care Center at 800.327.9862 or visit a branch.

We welcome conversations and feedback and ask that you keep communication positive and constructive. Comments containing any of the following will be deleted:

• Profanity (including masked profanity) or obscene or inappropriate language.
• Indecent, sexually explicit, or pornographic material.
• Abusive, defamatory, derogatory, or inflammatory language; threats; personal attacks; or harassment of any individual, entity, or organization.
• Discrimination or hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, or disability.
• False, misleading, or libelous information.
• Spam or links to any kind of virus, malware, spyware, or similar harmful content.
• Security risks or disclosure of personal information. 
• Fraudulent claims or impersonation of United Bank, United Bankshares, Inc., or any other entities.
   

In order to maintain a thoughtful community, please keep your comments relevant to the post or conversation. Promotional content, solicitations, or posts intended for personal, political, or monetary gain will be removed. Repeated spam may result in the user being blocked.

United Bank’s social media pages are not intended for use by individuals who are under 13 years of age. In compliance with the Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect, solicit, or maintain personal information from children under the age of 13. We kindly request that children under 13 not provide information to us through our social media pages.

Content posted by users or unauthorized Bank representatives does not reflect the official views of United Bank. 

United Bank’s social media pages are moderated Monday through Friday, 9:00 a.m. – 5:00 p.m. (EST), excluding bank holidays. While we aim to respond promptly, some matters may require follow-up through secure channels. For immediate assistance, call Customer Care at 800.327.9862. Please do not use social media to request financial or securities transactions.

Platforms such as Facebook, Instagram, LinkedIn, X (formerly Twitter), and YouTube are owned by third parties unaffiliated with United Bank. United Bank is not responsible for the privacy or security policies of these sites or other third-party sites that may be linked to from within them. United Bank does not endorse and is not responsible for any ads, content, products, advice, opinions, recommendations, or other material of third-party sites that may be promoted through advertising within social media pages.

By accessing, posting, commenting, or engaging with United Bank’s social media pages, you accept and agree to be bound by these guidelines. United Bank reserves the right to change these guidelines at any time at its sole discretion.

You participate at your own risk. All content will be monitored. You are responsible for any and all postings under your username. We reserve the right to remove anything that we believe violates our guidelines. Repeated violations of the United Bank Social Media Community Guidelines may cause the user to be blocked from United Bank social media pages.