Welcome to United Bank

If you have an active GMM application (meaning you have received a Loan Estimate, your loan is in underwriting, or you are actively working with a Mortgage Loan Officer to close your loan), you can reach your Mortgage Loan Officer and their team by using the same email addresses and phone numbers you have been using. To get in contact with someone on our support team, you may email us by completing the contact form and selecting Mortgage Support / Feedback from its dropdown or call us.

 (800) 867-6859 |   Monday – Friday |  8:30 AM – 5:00 PM

If your GMM loan is closed, and you need to make a mortgage payment to George Mason Mortgage, your payment coupon will be in your closing package. Currently, GMM does not accept online or phone payments. For any payment questions, contact GMM’s Servicing Department and we will directly connect you with an available Servicing Associate. 

(800) 867-6859 |   Monday – Friday |  8:30 AM – 5:00 PM

The George Mason Mortgage Servicing Department is available to answer any questions you may have regarding your loan servicing needs.

(800) 867-6859 | Monday – Friday | 8:30 AM – 5:00 PM

Your payment coupon will be in your closing package. Currently, GMM does not accept online or phone payments. For any payment questions, contact GMM’s Servicing Department by calling (800) 867-6859, Monday – Friday, 8:30AM – 5:00PM and we will directly connect you with an available Servicing Associate.

 It is a common practice for a direct mortgage lender to transfer the mortgage servicing rights for your loan. For you, this simply means you will submit your mortgage payments to a different company. In this case, you will receive communications from United Bank Mortgage with additional information regarding your new servicer.

If your loan is transferred, the terms and conditions of your original mortgage agreement with GMM will remain the same. A lender cannot change the terms, balance, or interest rate of the loan from those set forth in the documents you originally signed. The payment amount should not change, and it will not have an impact on your credit score.

When your loan is transferred, you will receive a “goodbye letter” from GMM containing all the information of the new servicer, along with a “welcome letter” from your new service provider containing their contact information.

The transfer typically happens after your first mortgage payment, which will be to GMM. Once your loan has been transferred, direct any questions regarding the servicing of your loan to the new service provider.

After the transfer of your loan, you will have a 60-day grace period following the effective transfer date. During this time, you cannot be charged a late fee if you mistakenly send your mortgage payment to the GMM servicing department. If during that 60-day grace period a mortgage payment is received by GMM, our servicing department will forward the payment to your current service provider.

Yes, we will notify and send your insurance company updated information so the correct mortgage company can be billed. It’s important to maintain the required property insurance on your home.

When you move, many records become public information. This means that parties interested in selling you products and services can freely get data on you from your deed recording within a week or two after closing. Because part of the information recorded includes the lender, companies that are trying to deceive you may attempt to sell you products or services and represent themselves as George Mason Mortgage. We take the protection of your information extremely seriously. If you have any questions about something you’ve received, please don’t hesitate to contact us.