Welcome CresCom Customers

Small Business Banking Timeline

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Welcome Pages: Consumer | Small Business | Business
Timelines: Consumer | Small Business
Login Information: Consumer | Small Business | Business
 

Important Dates

On May 1, 2020, United Bankshares, Inc. acquired Carolina Financial Corporation, the parent company of CresCom Bank. At that time, CresCom Bank began operating as United Bank, d.b.a. CresCom Bank. On August 1, 2020, CresCom Bank will fully transition to United Bank. Throughout the enclosed Welcome Guide, the following key terms are frequently used regarding the transition:

- Transition weekend: Friday, July 31 - Monday, August 3

- Friday of transition weekend: Friday, July 31

- Monday post-transition: Monday, August 3

For updates and announcements, please visit this page.

 

Transition Weekend Office hours

Friday, July 31 2:00 p.m. All CresCom Bank offices will close to prepare for the transition.
Monday, August 3 All offices will reopen as United Bank.

 

Small Business Online Banking

Note: The timeline below applies to both Personal and Small Business Online Banking customers. For more details about Small Business Online Banking, see page 13 of the Welcome Guide. If you are currently registered in CresCom Bank’s Online Banking, your online banking account will automatically be converted to United Bank Online Banking on August 3. While some of the online banking features will also automatically convert from CresCom Bank to United Bank, you will have to reestablish others within United Bank Online Banking on or after August 3. You must log in to online banking prior to accessing the Bank With United mobile banking app. 

Friday, July 17 5:00 p.m: New enrollment for CresCom Bank Online Banking will be disabled.
Wednesday, July 29 9:00 a.m: External Transfers (A2A) and PopMoney will be disabled.
8:00 p.m. It is recommended that you print and/or save any CresCom Bank Online Banking eStatements by this date. Note: After this date, debit card activity may not reflect in account activity and account balances shown in CresCom Bank Online Banking.
Friday, July 31 9:00 a.m. CresCom Bank Bill Pay will be disabled. Please note that bill payments scheduled between August 3 - August 6 will be delivered on time, but will not be visible in United Bank Bank’s Bill Pay. 4:00 p.m. CresCom Bank Internal Transfers will be disabled. 4:00 p.m. CresCom Bank Online Banking will be placed into view only mode.
Monday, August 3 8:00 a.m. Access to CresCom Bank Online Banking will be disabled.
8:00 a.m. Access to United Bank Online Banking becomes available. Log in at BankWithUnited.com using your CresCom Online Banking User ID and the last six digits of your Social Security number (or Company Tax ID) as your temporary password.
Friday, August 7 9:00 a.m. Historic Bill Pay transactions will be visible within United Bank Bank’s Bill Pay.

 

Small Business Mobile Banking

Note: The timeline below applies to both Personal and Small Business Online Mobile Banking customers. For more details about Small Business Online Banking, see page 13 of the Welcome Guide. You must log in to Online Banking prior to accessing the Bank With United mobile banking app.

Friday, July 17 5:00 p.m. New enrollment for CresCom Bank Bank’s Mobile Banking will be disabled.
Wednesday, July 29 9:00 a.m. External transfers (A2A) and PopMoney will be disabled. Note: After this date, debit card activity may not reflect in account activity and account balances shown in CresCom Bank Online Banking.
Friday, July 3 9:00 a.m. CresCom Bank Bill Pay will be disabled. Please note that bill payments scheduled between August 3 August 6 will be delivered on time, but will not be visible in United Bank Bank’s Bill Pay.
3:00 p.m. CresCom Bank Bank’s Mobile Deposit feature will be disabled.
4:00 p.m. CresCom Bank Bank’s Internal Transfers will be disabled.
4:00 p.m. CresCom Bank Bank’s Mobile Banking will be placed into view only mode.
Monday, August 3 8:00 a.m. Access to CresCom Mobile Banking will be disabled.
8:00 a.m. Access to United Bank Mobile Banking becomes available. You must log in to Online Banking prior to accessing the Bank With United mobile banking app. Log in at BankWithUnited.com using your CresCom Online Banking User ID and the last six digits of your Social Security number (or Company Tax ID) as your temporary password. The Bank With United mobile banking app is available for download in the App Store & Google ™ Play. See page 12 of the Welcome Guide for details.

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Welcome Carolina Trust Customers

The first time you sign-in, enter your User ID, which is the same as your Carolina Trust Bank User ID, only in lower case. Your temporary password is the last 6 digits of your Social Security Number Number (or last 6 of Tax ID for small business customers). You will then be prompted to change your temporary password. Click here for detailed information.


EXISTING United Bank Customers please follow your normal sign-in procedures.