Welcome Carolina Trust Bank Customers
The transition of Carolina Trust Bank and United Bank will be effective as of May 1, 2020. At 2:00 p.m. on Friday, May 1, all Carolina Trust Bank offices will close to prepare for the transition. United Bank is committed to limiting disruptions in service, however, please be aware of the Transition Timeline when planning your financial activities.
CONTACT CUSTOMER SERVICE
THROUGH FRIDAY, MAY 1 UNTIL 2:00 P.M.
You may contact your local Carolina Trust Bank office. Your local branches will be available to assist you when they reopen Monday, May 4.
BEGINNING SATURDAY, MAY 2
You may begin contacting the United Bank Customer Service Center at 800.327.9862.
Standard Hours: Monday – Friday: 8:30 – 5:00 and Saturday: 9:00 – 1:00
Special Post-Transition Hours: Saturday May 2: 9:00 – 3:00 and Monday, May 4 – Friday, May 8: 8:30 – 6:00
ADDITIONAL INFORMATION ON ACCOUNTS AND SERVICES
Carolina Trust offersOnline and Mobile Banking. Online Banking is accessed through a traditional Web Browser, while Mobile Banking is accessed through Carolina Trust's Mobile Banking app. While these are separate offerings at Carolina Trust requiring separate User IDs/Passwords, they are connected systems at United Bank. This will allow you to have access to Online and Mobile Banking via the same User ID/Password for both systems as a United customer.
For more information, please click on the link below that accurately describes the product(s) that you use at Carolina Trust:
- Only Registered in Online Banking: Click Here
- Only Registered in Mobile Banking: Click Here
- Registered in Online AND Mobile Banking: Click Here
For Quicken and QuickBooks customers, please find your conversion instructions at the links below.
For information regarding the changes that will take place as Carolina Trust Bank’s Online Business Banking converts to United Bank’s Business eBanking and help with QuickBooks and Quicken, please click on the links below.
